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Terms Of Sale
POLICY SCOPE
This policy sets out the terms of sale for the following websites:
https://leevenchybrand.com
Ecotrade Europe Ltd (company registered number 07094786) (“we”, “us”, “our” and “Leevenchy Brand”) of Unit D3, Stanley Green Business Park, Cheadle, Cheshire SK8 6QH is the owner and operator of the website(s).
We reserve the right to amend this Terms of Sale Policy. The Terms of Sale Policy was most recently updated on 11th March 2022.
HAIR POLICY – Quality Concerns
Any concern with the hair must be reported to us via email to the Customer Service Department: [email protected] within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear.
Clip-ins, Ponytails, and Insta Braids are not professional products and are designed for occasional wear only. We suggest that you wash the hair every 10-15 wears due to product build-up. If you require wearing extensions daily, please check our professional range. Clip-ins should not be altered in any way from their intended purpose—if altered, Leevenchy Brand will not be held responsible for the outcome of the extensions.
We only recommend the use of Leevenchy Brand Aftercare and cannot guarantee the quality of any Leevenchy Brand extensions with other formulas. Aftercare products must be purchased at the time of purchasing the extensions, and you must have proof of continuous aftercare purchases. Any hair returned to be tested for alleged quality issues must be accompanied by the original proof of purchase for both the extensions and aftercare.
Hair that is being returned to Leevenchy Brand for testing must be approved by the Quality Control department. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 91 days will result in the goods being destroyed. This will be given at the time of approval via email.
Any colouring, toning (including silver and purple shampooing except for Leevenchy Brand Anti-Yellow Shampoo), or tinting of extensions is done entirely at the customer’s own risk, and we will not test, refund, or exchange any extensions that have been exposed to the above. Leevenchy Brand will also not accept hair back that has been altered in any way, including clip-ins. All hair extensions must be returned in the original product colour and format.
Goods are not considered faulty if their condition deteriorates due to poor hair management, including heat damage, incorrect aftercare, or poor application. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer at a cost, and we will not refund or replace the goods.
Heat over 180 degrees should not be used on Leevenchy Brand hair extensions.
We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and seawater as this can damage hair and hair colour.
We require all the hair back within 7 days of the complaint being approved. This will then be examined and inspected by our dedicated Quality Control Department, which can take up to 14 days. Once tested, if a fault has been found, we will issue you a replacement or refund.
Leevenchy Brand will not issue any refunds or replacements until the original hair has come back for testing.
The goods are the responsibility of the customer until they reach the Leevenchy Brand warehouse. Please ensure all items are packaged properly to avoid transit damages. Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute.” Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you at a cost; otherwise, they will be destroyed within 91 working days from their receipt back to us.
Leevenchy Brand will not be held responsible for any additional expenses due to faulty goods (e.g., removal or re-application costs). We strongly advise that a qualified professional applies and removes any professional hair extensions to prevent any damage to your own hair; this should also include a signed consultation form before application.
