Return & Exchange Policy
At Leevenchy, we take pride in the quality of our products and your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, please review our return policy below.
Returns
Due to the hygienic nature of hair products, we only accept returns on items that are unopened, unused, and in their original packaging. All return requests must be submitted within 7 days of receiving your order.
To initiate a return, please email us at info@leevenchybrand.com with your order number and reason for return. Once approved, you will receive return instructions. Please note: return shipping costs are the responsibility of the customer.
Exchanges
We offer exchanges only for defective or incorrect items. If you received the wrong product or a damaged item, contact us within 3 days of delivery. We’ll make it right as quickly as possible.
Non-returnable items
We do not accept returns or exchanges on:
- Opened or used hair products
- Custom-colored or altered items
- Sale items or promotional products
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7–10 business days.
Need help?
Our team is here for you. For any questions about your order, email us at info@leevenchybrand.com and we’ll be happy to assist.