Privacy Policy

Who We Are

Ecotrade Europe Ltd (‘our’ ‘we’ or ‘us’) gather and process your personal information in accordance with this privacy notice and in compliance with the GDPR and DPA (18). This notice provides you with the relevant information regarding your rights and explains how we manage your data.

We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number , and act as the data controller.

Our designated Data Protection Officer/Appointed Person for the organisation is our Compliance Officer, and we can be contacted at [email protected].

Information That We Collect

Ecotrade Europe Ltd are the controller of your personal data, and we process your personal information in line with our legal obligations and to provide you with the services associated with our products. We are committed to and have processes in place to avoid ever collecting any unnecessary personal data from you and do not process your information in a way that differs from the purposes specified in this document.

The personal data that we collect from you includes:

Name
Date of Birth
Email address
Telephone/mobile number
Address
Call Recordings of calls made to our customer services team
When you registered online at our website
When taking notes during job interviews
Requesting information to check a successful applicant’s eligibility to work in the UK
Your employment history (CV)
IP Address (via analytics)
Data on how you use our website (via analytics)
Your approximate location data based on your IP address (via analytics)

When processing telephone orders, we take your card details – we do not store this information and have strict policies and training to ensure your card details are not stored. We abide by PCI-DSS security standards for the transmission of payments.

NB: All online financial transactions are completed outside of our systems, and we have no access to your financial data.

How We Use Your Personal Data

Your privacy is taken very seriously by Ecotrade Europe Ltd and we commit to never disclose, share, or sell your data without your consent unless required to do so by law. Retention of your data is only for as long as is necessary and for the purposes specified in this notice.

If you consent to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. The purposes and reasons for processing your personal data include:

Providing you with the products that you have ordered.
Improving your browsing experience and maintaining website security.
Complying with UK tax law.
Sending newsletters and promotional marketing emails & SMS (you may opt out at any time by contacting [email protected]).

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information except as specified in this notice or where required by law. The companies we partner with for services include:

Hosting – Website hosting and management.
Mailchimp – Email newsletter services.
Google – Analytics services (via cookies).
Facebook – Advertising and analytics.
WordPress Woocommerce– E-commerce software.

For payments, we rely on third-party processors:

PayPal
Klarna
Stripe

Each processor is governed by its privacy policy. For more details, visit their respective websites.

International Transfers

Some of our partners use services hosted in the US. All US-based partners are Privacy Shield certified to ensure compliance with data protection laws.